yourself? Being the Mirroris a unifying vision, though it’s measure, meaning and definition is unique to each and every one of us… it’s this personal connection that is the very heart of , and the reason it is so powerful.
Like responds to like, and we relate best and feel most comfortable with those we feel understand us. These interactions are most likely to connect with our "Inner " and result in responses.
To better understand what it takes to connect with others’ inner-, consider the Four Behavioral Styles: Directive, Systematic, Expressive and Tolerant… people in each of these quadrants have unique preferences, needs and communication styles. These things, in turn, influence their filters (Values), and their perception of what means to them.
Being the Mirror means listening for the cues others give us about their Behavioral Style, identifying their characteristics and needs, then reflecting those back through our interactions. This allows us to truly shine, giving others our best, and receiving theirs in return.
Over the coming months, all of Chase Home Loan Servicing will be focused on giving to each and every one of you, so that you are energized and inspired to give to others… to our customers, your peers, your friends and family.
How will this be done?...We’d like you to tell us!Since our goal is to our customers, we want to give you as well!
Of course, there will be recognitions, awards, events and activities… but what else would bring out your inner?
Reach out to your Supervisors, Managers and Leadership. Contact the Service Excellence Team. Let us know what we can be doing to raise the bar, surprise and delight you, and make Chase the very best place to work.E-Mail the Service Excellence Team:elizabeth.a.casebolt@chase.com
Together, we will continue to grow our Culture, driven to deliver the very best in World Class Service. Our identity, what we will be known for, will be Customer Service… compelling our customers to share their experiences, and continually strengthening their relationships with us.