4 philosophy of customer service

1.       Have Fun

2.       Make heir day

3.       Be there

4.       Choose your attitude

Purpose of business

1.       You must go beyond customer satisfaction

2.       68% of customers leave due to the indifferent attidtude of a team member

3.       You must create the environment first

Its not the apology that matters – it’s the recovery that counts

3 Facts of customer loyalty

1.       It is earned

2.       You must give them a reason tio be loyal

3.       Make the decision easy

4 types of customer

1.       Awesome

2.       Basic

3.       Cant deal with

4.       Dad

How to handle the difficult and angry customers

1.       Listen

2.       Own it

3.       Originate a solution

4.       Keep going