Define wow ambassador- it is an extension of d company , so whatever we say, do or behave reflects back to the company. So the best and much is expected from us. it is also about making a positive impression on others, and in turn, receiving those positive energies back that’s why we are also like the mirror of the company

Standards-To deliver remarkable customer experioence// one call resolution committed to quality service that will deliver remarkable customer experience

1.    Commit to quality service. . Give more than expected Always try to go above and beyond customer expectations..

2.    Know our customers- Four Behavioral Styles: Directive, Systematic, Expressive and Tolerant… people in each of these quadrants have unique preferences, needs and communication , listening for the cues others give us about their Behavioral Style, identifying their characteristics and needs, then reflecting those back through our interactions. This allows us to truly shine, giving others our best, and receiving theirs in return.

3.    Treat people with courtesy and respect. Be it a customer on the phone, our coleagues our team mate or our supervisor . the interaction leaves an impression with that customer.

4.    Make customers feel important and appreciated It creates good feeling and trust. Think about ways to generate good feelings about doing business with you. Customers are very sensitive and know whether or not you really care about them. Thank them every time you get a chance.

5.    *Service with a Smile*

6.    Focus on making customers — not on sales/ aht   especially those who wants to hve incentive  sometimes focinstead of on the quality

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 .  Each standard should be actionable and measurable.

Behavior

1.    Enthusiasm   willingness – tone of their voice, customers will feel the sincerity of the presonthey are talking to over the phpne

2.    . being friendly and professional,  Smile—it changes your voice. Smile and the world smiles too.  Speak and act as if everything you do is a genuine pleasure

3.    commitment   The ability to see it to the end. People who have commitment are not easily swayed. They keep putting one foot in front of the other, keeping their eye on the prize, the goal, the end.

4.    good listener   take the time to identify customer needs by asking questions and concentrating on what the customer is really saying. Listen to their words, tone of voice, and most importantly, how they feel.

5.     Attitude--   More than any other single factor, a positive attitude makes the difference. Someone with a positive attitude will attempt to help, even if they don’t have all the answers.  They will find someone to help or will seek out an answer.  People notice that…You can't teach Attitude in Customer Service