RESOLVE WITH EASE
"Thank you for contacting us. We appreciate you taking the time to share your concerns." "I understand your question and I’d be happy to explain the reason for this fee.""Thank you for the opportunity to help resolve this issue. We appreciate your continued trust in Chase." "So you know exactly what’s been done, I’m going to recap the steps I’ve taken..." What will you say to resolve with ease? (write your idea to the left)
When we resolve with ease, we show our customers that we have the expertise and interest in helping them. We understand our products, benefits and processes. We make it effortless for the customer to get what they need by taking full ownership, eliminating unnecessary questions or extra steps. Here are some specific examples of language that may help the customer to feel confident and have trust in Chase. Use the additional space for one of your ideas.
"I’ve taken care of that for you. Here’s what you can expect to see on your next statement...." "It’s my pleasure to take care of that for you." "Thank you for contacting us. We appreciate you taking the time to share your concerns." "I understand your question and I’d be happy to explain the reason for this fee.""Thank you for the opportunity to help resolve this issue. We appreciate your continued trust in Chase." "So you know exactly what’s been done, I’m going to recap the steps I’ve taken..." What will you say to resolve with ease? (write your idea to the left)
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