Creative Problem Solving

Listening  well creates the proper atmosphere for creative problem solving—pulling something out of the  in order to solve the problem. If you do not hear what the problem is, you cannot begin to solve the problem.
 

Tips for Solving the Problem Creatively:

Look for multiple ways to solve the problem; do not just focus on finding one solution.   Look for solutions that you did not know were there.

Think “outside of the box”

When presented with a problem, look for several right answers.   Look for something that you can do for that customer that makes the situation better for the customer.

Problem solving is essential for career advancement.   Problem solvers move ahead and advance their careers.

Solving customer's problems will give you a sense of accomplishment and make your job more rewarding.