APOLOGY STATEMENTS
I apologize and will make sure this oversight doesn’t happen again.
I am sorry you were inconvenienced. I’ll work right away to resolve it.
I’m sincerely sorry. Here’s what happened and how I’ll fix it. We owe you an apology. Here’s what we’re going to do... How will you apologize? (write your idea to the right)
When we make a mistake that affects a customer, we say "Sorry, I’ll fix it." There are many ways to say this. A relevant and sincere apology builds trust with the customer. Take ownership, express an eagerness to fix the problem and explain how you will do so. Here are some specific examples of apology statements that may help the customer feel that you’re genuinely sorry. Use the additional space for one of your ideas.
Mistakes can happen and we are grateful to you for giving us the chance to put things right. We are sorry for the inconvenience or confusion this may have caused you.I apologize that this matter was not fixed. Here’s how we can put things right. I apologize and will make sure this oversight doesn’t happen again.
I am sorry you were inconvenienced. I’ll work right away to resolve it.
I’m sincerely sorry. Here’s what happened and how I’ll fix it. We owe you an apology. Here’s what we’re going to do... How will you apologize? (write your idea to the right)
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